Delivery & Returns
Please note we are experiencing an up to 4 working day delay for picking and packing orders due to high volumes.
Gymstop will not be viable for any custom, duty, taxes / VAT or any additional fees due to be paid for the customer receiving their orders once shipped from our UK warehouse. We recommend checking with your local tax authorities for guidance, a link to the Irish Tax and Customs website can be found here.
Please note - we are a UK based company and not based in Ireland.
16th June 2023
Ireland & EU - Due to the amount of parcels entering the EU from the UK, customs clearance is becoming challenging and causing huge delays, especially into Ireland. Orders going via An Post have faced massive delays and scrutiny from the Irish Customs due to misinformation being relayed back and forth between Customs, An Post and the shippers.
As long as a parcel is held and being processed by the customs department, we will not be able to provide a replacement or cancel the process and therefore, a replacement/refund would only be issued if the tracking is showing that the parcel will be sent back to the sender or if the Customs Department confirms to us that the parcel will be processed to be returned. If you choose to refuse the customs charges on the request from the courier, only the products will be refunded. The delivery charges will NOT be refunded.
All orders are picked and packed in our warehouse based in East Sussex, United Kingdom and dispatched Monday to Friday, excluding UK bank holidays.
Our delivery times are as follows once dispatched, this does not include processing time:
Standard Shipping from the UK (9 to 14 Working Days from order being processed - does not include customs or taxes) - €4.99
Tracked Shipping from the UK (9 to 14 Working Days from order being processed - does not include customs or taxes) - €6.99
Express Shipping from the UK (5 to 7 Working Days from order being processed - does not include customs or taxes) - €29.99
Secure Shipping from the UK (5 to 8 working days from order being processed - does not include customs or taxes) - €29.95
Please note if your delivery attempts fail once or twice, the order will be returned back to our warehouse. If this is fails due to information provided to us by you (the customer), the shipping charge will be required to be paid again to have the order re-sent via a courier and would not be refunded. Please note, this includes incorrect delivery address, missing information, incorrect contact information, not answering the door, not responding to courier or Gymstop information requests.
Gymstop is not liable for any orders which are sent to the incorrect address provided by the customer. Orders will not be refunded, replaced or otherwise compensated for an order delivered to the address provided by the customers which is incorrect, containers errors or missing information.
The couriers we use include AnPost, Royal Mail, DPD, ParcelForce / GLS, DHL and Hermes. Depending on your location and the weight of your item couriers may vary especially if placing your order outside of the United Kingdom. If the order is placed outside of the UK, you may be liable for customs charges when receiving your order – this is not prepaid and Gymstop will not be liable for an additional cost.
If you have not received your order after 14 working days after receiving a dispatch notification, please contact our Customer Service department on +441424554249 or email@example.com and we will open an investigation with the courier and resolve any issues quickly.
Depending on the value / weight / delivery address / risk / size of your order we may use a signed service at no additional cost to you. In some cases heavier items will be upgraded to a premium delivery service - this is to make sure it is in safe hands, for us and you.
As the orders are shipped from our UK warehouse, a cancellation won't be possible if the parcel has already been collected by our courier in charge of international deliveries (which is usually within 1 working day from the order being processed unless delays). If you do not wish to receive your order anymore, a refund of the item(s) only will be processed once the customs charges/delivery are refused and the parcel is processed to be returned to us.
We like to make returns simple, that is why we offer a 30 day return policy. All you need to do is send your order back to us, unopened, in the original packing and in a saleable condition for a refund. It is that simple.
We unfortunately do not offer a free returns in Ireland. You need to make sure the product is unopened, in a salable condition. Just contact one of our team who will be happy to help with your return.
If you have ordered clothing, and you want to exchange it for a different size just send us an email within 30 days of placing your order, and we will sort the rest.
Due to peak times, refunds and exchanges can take up to 5 working days once received and inspected in our warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over €20, you should consider using a trackable shipping service with insurance. We don’t guarantee that we will receive your returned order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you have any questions, please contact us at firstname.lastname@example.org
On 1st January 2021, the United Kingdom will no longer be apart of the European Union - as we are based in the United Kingdom, this may cause some issues when dispatching your orders if you have ordered outside of the UK.
Within the next few months, orders leaving the UK will have the required customs information passed onto local custom authorities; this may include a physical commercial invoice or an electronic version.
As we are currently unable to guess what kind of trade agreements the UK will have with the EU, we do not know if orders will be acceptable to customs and tax charges. Due to this, Gymstop will not be viable for any customs or import charges, along with any tax due to be paid for the customer receiving their orders outside of the United Kingdom.