Delivery & Returns
UK - we currently have a slight delay in getting orders dispatched up to 96 hours (4 working days).
IE & EU - Due to the changes of parcels entering the EU from the UK, customs clearance is becoming challenging and causing huge delays, especially into Ireland. Orders going via An Post have faced massive delays and scrutiny from the Irish Customs due to misinformation being relayed back and forth between Customs, An Post and the shippers.
As providing Customs Invoice and CN22/23's are a new procedure for orders going to Ireland and mainland Europe, we are doing the best we possibly can to make this as streamline as possible. When placing your order please make sure you supply all details such as full name, email address, phone number and any VAT & Tax numbers.
Orders into Europe have slight delays due to the backlogs leaving the UK for mainland Europe - these are being dispatched from our warehouse via DHL and GLS but please bare in mind, once they are dispatched they are in the hands of the courier.
Today, as of 15th January, we've unfortunately had notification from DHL that additional charges apply to European Countries and that we the sender are liable for these charges. We regard to inform you, that we have upped our delivery charges to: Austria, Germany, France, Netherlands, Switzerland, Australia, Ireland, Belgium, Czech Republic, Italy and Spain. The standard delivery charges for these countries (exlc Australia and Switzerland) are £24.95.
Remember, be safe, be kind.
The Gymstop Team
All orders are picked and packed in our warehouse based in East Sussex, United Kingdom and dispatched Monday to Friday, excluding bank holidays.
Our delivery times are as follows:
Standard Delivery (7 to 14 working days) - €4.99
Tracked Delivery (7 to 14 working days) €6.99
Express Delivery (5 to 8 working day) - €12.99
Secure Shipping (5 to 8 days)***
International Standard (7 to 10 working days) – Please contact our Customer Service Team
International Express (5 to 8 working days) – Please contact our Customer Service Team
***Please contact our Customer Service team for more information.
The couriers we use include Royal Mail, An Post, DPD, ParcelForce / GLS, DHL and Hermes. Depending on your location and the weight of your item couriers may vary especially if placing your order outside of the United Kingdom. If the order is placed outside of the UK, you may be liable for customs charges when receiving your order – this is not prepaid and Gymstop will not be liable for an additional cost.
If you have not received your order after 10 working days after receiving a dispatch notification, please contact our Customer Service department on +441424554249 or firstname.lastname@example.org and we will open an investigation with the courier and resolve any issues quickly.
Depending on the value / weight / delivery address / risk / size of your order we may use a signed service at no additional cost to you. In some cases heavier items will be upgraded to a premium delivery service - this is to make sure it is in safe hands, for us and you.
We like to make returns simple, that is why we offer a 30 day return policy. All you need to do is send your order back to us, unopened, in the original packing and in a saleable condition for a refund. It is that simple.
We unfortunately do not offer a free returns in Ireland. You need to make sure the product is unopened, in a salable condition. Just contact one of our team who will be happy to help with your return.
If you have ordered clothing, and you want to exchange it for a different size just send us an email within 30 days of placing your order, and we will sort the rest.
Due to peak times, refunds and exchanges can take up to 5 working days once received and inspected in our warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over €20, you should consider using a trackable shipping service with insurance. We don’t guarantee that we will receive your returned order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you have any questions, please contact us at email@example.com
On 1st January 2021, the United Kingdom will no longer be apart of the European Union - as we are based in the United Kingdom, this may cause some issues when dispatching your orders if you have ordered outside of the UK.
Within the next few months, orders leaving the UK will have the required customs information passed onto local custom authorities; this may include a physical commercial invoice or an electronic version.
As we are currently unable to guess what kind of trade agreements the UK will have with the EU, we do not know if orders will be acceptable to customs and tax charges. Due to this, Gymstop will not be viable for any customs or import charges, along with any tax due to be paid for the customer receiving their orders outside of the United Kingdom.